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2629 Clearwater Rd - PO Box 1084
St. Cloud, MN 56301
320.251.7252 - 877.485.9595 |
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Parts Department |
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North Central carries a large selection of parts including: school bus
and commercial bus parts, personal mobility equipment, truck equipment
and accessories. Check out the | |
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| Return Policy |
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North Central Truck Equipment realizes that at times it’s necessary for
our customers to return unneeded parts. Processing these items back
into our inventory can be time consuming and costly so we ask that you
please adhere to the following guidelines for all part returns.
1. New Vehicle or Equipment Warranty –
Please call our parts department to obtain return goods authorization
(RGA). You must provide a body number or VIN number, mileage, along
with a brief explanation of the failure. For truck equipment and plow
warranty please provide model and serial number. North Central will be
responsible for the outgoing and return freight charges. Re-stocking
charges will be waived.
2. Parts/Product Warranty –
We follow manufactures warranty for parts. The warranty policies will
vary between manufactures so please contact our parts department for
specific warranty information. You must obtain return goods
authorization (RGA) to return the defective part for warranty
consideration. Please provide the original invoice number along with a
brief explanation of failure. North Central will be responsible for the
outgoing and return freight charges. Re-stocking charges will be waived.
3. New Parts/Product - Parts normally stocked
by North Central Truck Equipment may be returned within a 90-day period
without a re-stocking fee. Any stocking part that is returned after the
90-day period will be subject to a restock charge up to 25%. All
non-stock product or parts are subject to the manufactures return
policy plus return freight cost. Please contact our parts department to
obtain return goods authorization (RGA). Please provide the original
invoice number along with a reason for the return.
4. Special Orders –
Cash accounts are required to place a down payment of 25% on all
non-stock items before they can be ordered. The down payment is
non-refundable. After 90 days items will be returned if not picked by
customer. Any painted items (bug shields, hood scoops, visors &
etc) and vendor non-returnable items must be paid in full before they
can be ordered. These items are not returnable after the transaction.
5. All RGA numbers will expire after 30 days.
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**PLEASE NOTE**
You will be
responsible for the freight cost to return the item. Products shipped
back via common carrier must be freight prepaid or they will be
refused.
Prior to issuing credit, returns are subject to inspection;
parts received in open boxes may be subject to repackaging charges.
All restock returns must be in original packaging and in resalable condition! |
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